I have been planning to buy one of those fancy, newfangled Linux laptops from Dell Computer for about a year or so. Actually, I promised my dear wife a laptop about two Christmases (a year and a half ago-ish). However, due to my extended “summer vacation” and the corresponding budgetary constraints thereof, I have been unable to do so. Being an intern and therefore having similar budgetary constraints have prevented me from purchasing a laptop for my darling bride. When we discovered we had overpaid Uncle Sam an extraordinary amount via federal income tax steali withholding (for my refund is several times the amount withheld), I decided it was time to actually purchase her gift. So I ordered a laptop from Dell with Ubuntu Linux preinstalled.
Dell is, you may know, a computer company that builds to order. In other words, Dell builds computers as they are ordered, rather than building a large pile of ready-built computers. When I ordered the laptop online, I expected Dell to take a few days or so to build the laptop and ship it. I was surprised to discover they would take ten days to ship it. With 3-5 day shipping, I would have the laptop within two weeks. One would think that a company that is structured as a build-to-order company would be rather efficient at building to order. On the day it was supposed to ship Dell “discovered” (apparently) they do not have the necessary parts to build this laptop. It is being delayed almost two weeks. I ordered the computer in February. I do not think February is a busy month for ordering computers. Christmas is several months away. The new school year is several months away. The current semester is almost a couple months underway. So why the delay? Why should it take a company that specializes in build-to-order computer systems take nearly a month to build-to-order?
So far, I am not impressed. Perhaps when I receive it, I will be.
Perhaps.
I would tell you that I will post a review of the laptop after I receive it. Given the frequency of my posts, that may be lying, so I will not deign to tell you this.
* * *
While I won’t counsel you to give them a break, I’m not really surprised. Stock shortages are just part of the industry. With these troubles, Dell is still way ahead of many others. I’d say their hardware has typically been quite superior to most others, and my own older refurbished Dell laptop runs Linux fine. That is, once I learned a few secrets.
Delay notwithstanding, I expect you’ll like it well enough. Since Linux is installed by them, what little support any manufacturer offers will be behind the OS of choice.
— Ed Hurst Mar 10, 06:30 AM #
Ed,
I called Dell. Stock shortage is not the reason for the delay. They are just slow (very nearly the customer service rep’s words…).
— jtr Mar 13, 06:00 PM #
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