After the delay for my wife’s new laptop, we received a telephone call from a real, live Dell customer service representative (from “Dell Canada”…weird, that) who called to tell us the laptop would ship the following morning. Okay. That is fine. I feel better in spite of the delay. The laptop is built and will be shipped the next morning.
The next morning (this past Tuesday) my wife checked Dell’s website to find out if the laptop had, indeed, been shipped. Much to her surprise (and chagrin) the laptop was delayed. A note was added to our account informing us that according to FCC guidelines we must called Dell to affirm the order. If we did not, the order must automatically be canceled. I am not sure how a laptop that has already been built (according to the Dell rep who called) and is ready to be shipped is delayed from shipping, so I called Dell’s tech support to ask why.
I was assured the problem was not due to back orders on parts. The rep stopped just short of saying Dell was just slow. (Seriously.) The conversation ended with the rep indicating the laptop was now scheduled to ship on 18 March. Fine. We would have the laptop nearly a month after ordering it, but we would have it.
Later that day my wife discovered that the order had been canceled. The Dell support rep I called told me I canceled the order. I assured him I did not. Too bad, however. A canceled order that is mistakenly canceled (by Dell) cannot be uncanceled.
I just threw up in my mouth a little.
I need to shower.
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